Exchange can only be granted for sneakers due to sizing concerns. Request for an exchange has to be made within 7 days after the product is received (based on the tracking receipt by courier service). When an order is shipped through courier services such as JNE, the customer must ship the product back in its original packaging including the protective box.

Shipment fees will be borne by customers. Only brand-new products in brand-new packaging can be exchanged. DEWINST.ID has the right to reject the exchange request when the condition of the product and packaging are not in their initial good condition. When the desired size is available upon exchange request and there is any difference in pricing, customers need to pay the difference.

Please be notified that exchange can only be done for 1(one) time. As a quality assurance, we do not entertain exchanges for other models even when the desired sizes are not available.

Please contact us for your exchange request.